Telco Business Process Analyst # 5704

Location: Richmond, VA
Date Posted: 02-20-2017
Experience placing orders with telecommunications providers for leased circuits including – Ethernet, MPLS, DS0, DS1, DS3, 4-wire E&M, PRI, POTS, ARD. Basic knowledge of circuit design. Strong written and oral communication skills. Strong planning and organizational skills with the ability to facilitate and/or work on multiple projects simultaneously. Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio. Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved. Ability to multi-task and be effective in a high volume, fast paced environment. Problem solving skills. Ability to proactively manage 40+ assignments / telco orders. Strong customer service orientation. Ability to work in a team environment. 

Place orders for new leased telecommunications circuits. Place orders for changes or disconnection of leased telecommunications circuits. Manage and track circuit requests to include placing the order, ensuring installation is complete within due date and ensuring circuits are added to billing system. Update circuit documentation in various tracking systems. Review billing and accounting issues. Order, track and coordinate Telco Special Construction projects. Coordinate installation of Telco service entrance cable. Coordinate installation of high voltage facilities. Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety. 

Comments/Special Instructions 
Please provide the following test results: Typing and MS 2010 Excel, Word, Outlook 

New job for dominion pays 25-35 per hour 707 E MAIN STREET, RICHMOND, VA 23219 United States
Do search for telco and Ethernet and circuit.
Providing IT Solutions and Staffing
Pittsburgh, PA
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