Project Manager- ITIL

Location: Pittsburgh, PA
Date Posted: 01-26-2017
Pay rate to consultant will be about 35-40 per hour. Andrew dalton is one candidate in cats database but he does not have ITIL
PNC is downtown pittsburgh 15212 is the zip code
This is for pnc bank this is the third largest bank in the US
Job Description: Summary: Document and identify gaps in IT and business processes through process mapping to illustrate current and future state. Education/ Experience: High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required. 3 to 6 years experience. Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline. Experience in Information Technology preferred. Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling, process mapping. Capable of writing clear and well structured business requirements documents. Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills. Strong facilitation and presentation skills. Major Job Duties and Responsibilities: Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned
Dress Codes: Business Casual
Available   Selected


Rate Details

Rate Details

Rate Card Class: Project / Business / Operations Analyst 2 - Project / Business / Operations Analyst 2
Region: C
Allowable Reimbursable Expenses (Estimated):
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Additional Skills: New Needs

Pittsburgh, PA, 

Schedule M-F 40 hours

There is a possibility of an extension. This position is contract with the right to hire if a need becomes available. This is just a possibility as it is too early in the year to know. Salary would be $73,600 to $99,600.

Need 2 Problem Management Consultants to join PNC's Technology organization. The candidates will be a member of a team of Problem Consultants, each dedicated to driving measurable results from PNC's ITIL based Problem Management process. The candidate will apply their considerable analytical skills to uncover technology problems. Then, working with representatives from across the organization, he/she will lead them in the identification of the problem's causes and drive the application of targeted corrective actions. The resource will present progress reports and final outcomes of these efforts in a professional manner in both written and verbal form.

Required skills: 
Need exceptional ITIL Problem Management skills (data analysis, project management, influencing, etc...)
Manage Risks
Customer Service
Technical troubleshooting experience

Typical day to day: Resource will be analyzing data, locating trends, making executive level presentations based on findings. 
Providing IT Solutions and Staffing
Pittsburgh, PA
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