Call Center positions

Location: Cranberry Twp, PA
Date Posted: 08-20-2015
Our client has an immediate need for 15 individuals with customer service experience for their call center which is now located in Pittsburgh specifically Cranberry township area. (16066)
Please review the job design and send us your resume with contact info. We will call you if you are a fit within 6-8 hours.

Please do not send us your resume if you do not have customer services phone center experience and you must be able to type 40 words per minute. 

 

CLIENT INFO
Parking is free
Is a midsized company that has great friendly culture
 
Located local to shopping district and route 19

 
Primary Duties and Responsibilities:
  • Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.
 
  • Troubleshoot technical inquiries and schedule service calls with customers.
 
  • Save accounts of customers that are attempting to cancel.
 
  • Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.
 
  • Handle customers’ problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer.
 
  • Call customers to proactively provide customer service.
 
 

ADDITIONAL INFO--JOB DESIGN
 The Customer Service is responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining our existing customer base by satisfying any issues or concerns quickly, accurately, and completely therefore; expanding the business through satisfied customers and referrals.
Primary Duties and Responsibilities:
Answer incoming calls regarding billing and invoicing, update account information, customer retention, and a diversity of customer related calls.
Troubleshoot technical inquiries and schedule service calls with customers.
Save accounts of customers that are attempting to cancel.
Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.
Handle customer's problems from beginning to end by listening to the customer, defining the problem, resolving the problem and following up with the customer.
Call customers to proactively provide customer service
Customer service experience.
Excellent communication and phone skills.
Computer and typing skills (Microsoft Office, MIN 40 wpm)
Good problem solver and strong negotiator.
Ability to multi-task.
Independent thinker and motivated self-starter.
Ability to work diverse hours from 6am – 12am seven days a week, including holidays.
Work schedules alternate periodically as a result of shift bids.
High School Diploma or equivalent.
THIS IS A CONTRACT TO HIRE JOB so you will be a employee our company for 3-6 months then be hired full time with the end client. 
EQUITY PERSONNEL
Providing IT Solutions and Staffing 
http://www.equitypersonnel.com/
Pittsburgh, PA
or
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